Why am I not getting the maximum speed?

Many factors can impact the internet connection speed. There are a few possible factors that may be involved:

  1. Distance From router: The farther you are away from your Internet service provider’s hardware, the weaker your signal can become.
  2. Congestion: You are sharing an Internet connection line with many other customers from your Internet service provider, so congestion can occur as all these people compete for the Internet connection.
  3. Time of Day: Because more people are probably using the shared connection line during peak hours — around 6pm to midnight for residential connections — you may experience slower speeds at these times.
  4. Throttling; Your Internet service provider may slow down (or “throttle”) certain types of traffic, such as peer-to-peer traffic depending on the server.
  5. Server-Side Issues: Your download speeds do not just depend on your internet service provider’s advertised speeds. They also depend on the speeds of the servers you’re downloading from and the routers in between. For example, if you’re in Sabah and experience slowness when downloading something from a website in Selangor, it may not be your Internet service provider’s fault — it may be because the website in Selangor has a slow connection or the data is being slowed down at one of the routers in between you and the Selangor servers.

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