Need to Troubleshoot?... Wait No Longer! Just DIY

Follow our Basic Troubleshooting steps to help you resolve your technical issue under 15 minutes!

Please note, the following troubleshooting steps are only applicable to ‘ACTIVE’ accounts.

To check if your Astro IPTV account is Active or Inactive, kindly login to Astro Self Service to check your account status. Once logged in, select Account Summary and view your account status under My Subscriptions. Thank you.

PLEASE SELECT THE ISSUE YOU ARE FACING:

  • Internet Connectivity
  • Astro Service
  • Phone Line
  • All Services Unavailable
 

Visit our Technical-Guide to test your connection or verify your network setup