Manage My IPTV Account

Manage My IPTV Account

Learn to customize and upgrade your IPTV profile

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Manage My Account

01

Can I change my package by myself?

02

Is there an upgrade or downgrade fee if I want to change my broadband speed?

03

Is there any contract change if I change my Astro package?

Interactive Voice Response(IVR)

01

What are the major changes made to the telephony (IVR) system?

02

What self-service transactions can be performed over the phone?

03

Where can customers retrieve/get the 10-digit account numbers from?

04

Which self-service options are available 24 hours a day?

05

Why can’t customers key in a specific amount for card payments?

06

Why is the option to ‘Reconnect’ unavailable in the IVR?

07

Why is there a change in the list of options in the telephony (IVR) system?

08

Why is there a requirement to enter a 10-digit account number?

09

My account is active, but there is an error message on my TV

10

How do I reset PIN for Card Payment?

11

How do I make payments via credit card and PIN number?

12

How do I check my Astro Circle Points?

13

How do I check my account balance?

14

After being connected to an agent will a customer’s call be routed back to the IVR?

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